Our team
I’ve worked with some amazing people at some great companies, over a career spanning 25 years.
Working with brands such as B&Q, Dixons Carphone, TalkTalk, AS Watson and The Myers-Briggs Company, I have grown a wealth of experience running and overseeing major change programmes, organisational development inititiatives, complex employment law cases, the overhaul of performance improvement processes, learning and development programmes designed and delivered to thousands of learners. My experience as both a senior leader in large organisations to running my own successful consultancy, put in a great position to understand challenges and identify opportunities faced by companies of all shapes and sizes.
I am an intuitive coach who takes an agile approach to delivering innovative solutions that have delivered world-class products and services for the businesses I’ve worked with.
What I believe sets us apart as a HR Consultancy is The HR Agency prefer to focus on tangible results. So here are just some of the results delivered by my approach to HR:
Will Cleare - Managing Director
World-class customer satisfaction – taking the lead in developing the customer experience programme, the business I worked with consistently delivered an NPS over 70 – the recognised benchmark of world-class customer satisfaction
Industry-leading training – working with a FTSE 250 business, I designed, integrated and delivered an award-winning development programme that supported a 40% year on year increase in store staff and managers for 5 consecutive years, resulting in multiple customer service awards and an industry benchmark sub 20% retail employee turnover.
World-class employee engagement – using the Gallup Q12 survey, the business I supported consistently scored above the Gallup global benchmark for world-class engagement
The Sunday Times Best Companies – leading the business I worked with on employee experience initiatives, it was listed as a top employer for 3 successive years, during which I delivered a change programme to update the terms and conditions to over 2,000 employees that resulted in just 1 employee refusing to accept the changes.
Investors in People – responsible for 2 cycles of the industry-recognised accreditation of the first-class people strategy I delivered
Certified B Corp – my HR strategy enabled the business I worked with to move from acquisition to accreditation as a purpose-driven business in 24 months